Axdos AB // www.plcsweden.com

Purchase order

We accept orders by phone, fax, email, letter or in our webshop. If the ordering companys accounting department need a PO number, this must be mentioned in the order. Other information such as invoice address and delivery address must be present. All orders are followed by an invoice, regardless of the payment method chosen.

Payment

You can pay by bank transfer or by credit card (VISA or Mastercard). We do accept paypal, but we add a 4% charge to cover our expenses.

Customers within Sweden and known customers outside Sweden may pay by invoice. Normal procedure at export is payment in advance.

At urgent needs, payment by card is the quickest for you (instant).
To customers within EU, Swedish VAT 25% will be added if you dont have a valid VAT-number.

Shipping
We normally use TNT for international shippings. To USA we use UPS.

We can send items very quickly since we have almost everything in stock, and most of the items in stock is tested.

Press here to see our daily shipping times

Quality

In our webshop we sell second hand automation equipment.

No parts comes from a main supplier. Everything is bought from companies or private persons as surplus or overstock material.

All our units is powered up and tested as far as we have knowledge to.

You can see on each article if it is fully tested by us.

We have employed personell especially for testing units. We are constantly learning to test more units and our goal is to test everything to 100%.

If however you should receive a non working special unit, we will rapidly find a solution that is to your best.

Classification

Our items may be in various conditions, that is why we classify them them in different categories.

New surplus; the unit may have been connected but never in use. It can be in sealed original box, opened original box or in our packaging.

As new; typically a demonstration unit. It is a unit with a very short working time.

Used; this is a used unit in good condition. It may be missing a lid of no importance for the functionality.

Not nice, may have small damages; this unit may have some plastic damage or some rust or similar cosmetic defects that does not affect the function.

Lid missing; this unit is a used unit in good condition that is missing a lid with connecting instructions on.

Display not perfect; this is typical for an operator panel with more scratches on the screen than typical for a used unit.

We have special classifications beside these and in those cases the exact state is written.

Returns
Returns is only accepted from private customers and we follow EU laws. The unit must not have been used.
If you want to return the item, there is a fee of 15% or at least 100 Euro for restocking it.
If we have had extra work due to for instance quick shippings, we will reduce your refund with a higher amount based on time spent on the order.
Returns is available within 14 days from the purchase if the unit has not been used.
You have to pay return freight, we will refund the cost of the returned product but not the shipping charges.

Warranty
All units is guaranteed to be working upon arrival.
Unless other is stated in the description, warranty time is 3 months. Warranty period counts from invoice day.
A warranty claim must be received before the end of the warranty period and the item must be handled to us within two weeks after the period has ended.
At warrant claims, the customer pays shipping both ways.
At first we try to repair the unit, after that we try to replace it by a similar unit. If the unit cannot be repaired or replaced, your purchase amount, reduced by the shipping costs, will be refunded.

If the item is found to have been damaged by the customer by for instance rough handling, wrong installation or extreme temperatures, the warranty is not valid.

This warranty is given in lieu of any other warranties, either express or implied, including that we disclaim any warranty of merchantability, fitness for a particular purpose and/or non-infringement.
In no event shall we be liable for any damages except actual damages up to, but not exceeding, the amount paid to us for the product. Including we shall not be liable for any consequential or indirect damages or lost profits whether or not advised of same. Physical damage to the product by abuse, lack of proper care and maintenance, or details that have been altered from the original factory specifications, will not be covered. At warranty claimes, if the detail is sold out the money is returned.